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PNG (Piped Natural Gas)


1.What is Piped Natural Gas (PNG)?

PNG is mainly methane – CH4 with a small percentage of other higher hydrocarbons. The ratio of carbon to hydrogen is least in methane and hence it burns almost completely making it the cleanest fuel. It is procured from the oil / gas wells and transported through a network of pipelines across the country

2. Is there any Storage Space required for Gas inside the Society premise/ near the House?

No. there isn’t any storage space required; the Gas is transmitted via the Pipeline laid by BGL.

3. Who owns and is responsible for laying the pipelines for PNG supply?

The Pipeline up to consumer’s kitchen is laid, owned and is the responsibility of BGL. In case of damage to the equipment installed at customer’s premises by the customer, applicable charges shall be recovered before replacement/rectification from the customer only. Underground low pressure pipes (poly ethylene) are laid till the building, and from the bottom of the building to individual residence GI pipes are used for piping.

 4. What is the Billing Cycle?

Billing Cycle is bi-monthly.

 5. How is the Bill generated?

Bills are generated on the actual usage of the gas.

The meter reader (BGL authorized agency’s person) carrying a valid ID card would come to your home once in 2 months for meter reading or The customer can submit his meter reading with photo through BGL consumer care app or The consumer can also call up the customer care (040-2323 4701/4702) and communicate the meter reading or In absence of the actual meter reading, average/assessed bills will be generated.

6. What are the various Bill Payment modes?

Bill Payments can be done online through BGL website or by downloading BGL consumer care app from google play store: https://play.google.com/store/apps/details?id=com.bynry.cisconsumerapp&hl=en A drop box will be installed in the Society Premises. Cheques can be dropped in the box for PNG bill payment. Other payment options such as cash/cheque payments at HDFC bank and Cash, Card payments are accepted at local offices.

7. Are there any different instruments/ accessories that resident will have to purchase as the Gas supplied is Natural Gas and not LPG?

The conventional appliance can be adapted to the PNG network by changing the “Nozzles” only. These are provided by BGL at no extra cost.

8. What if there’s a breakdown in the network due to govt. road repair work?

In case of breakdown, the same has to be communicated to the Emergency Team who will address the issue promptly. This team is functional 24 x 7. There’s regular patrolling done to avoid any kind of accidents due to leakages.

9. Is the supply of PNG regular?

Yes, the supply is absolutely regular. The pipeline distribution network is based on an on-line supply system that consists of safety valves and regulators that regulate the pressure.

10. What is a Domestic PNG connection?

A domestic PNG connection includes laying of pipeline network up to appliance along with necessary fittings, pressure regulator, meter and conversion of LPG appliance to PNG.

11. What is the time line for providing PNG Connection?

Upon the registration BGL shall put its best efforts to lighten up the appliance of customer with Natural Gas within three months.

12. How Does Gas pipeline reaches to our house.

For various cities BGL gets the source natural gas through the main transportation pipe and receives it at city gate station and steel grid network is developed. To regularize the pressure of the gas, District Regulatory System is installed. Further a network of MDPE, is developed to reach to different societies and buildings etc. The regulator, followed by raiser with GI pipeline is installed which is connected to a meter. A copper pipe and further rubber tubing is done to get PNG reach to stoves.

13. What is the procedure for PNG Domestic Registration?

The Registration can be done in three ways

1) Online

The prospective customer will enquire online through BGL website or offline by calling customer care for new PNG connection. BGL authorized agency’s person visits the house to gather required information and submit registration details through Mobile app. Customer gets a unique registration number in his mobile after submitting registration details.

2) Walk Inns/ Through Visit

Customer can visit to our camps, DMA Office as well as the Site office and can get the Printed forms for applying.

3) Through Visit of DMA/Company representative

The DMA/ company representative visits the customer house and provide them form(s). The filled forms along with the necessary documents & payment instrument(s) may be provided to that representative.

Customer can visit to our camps, DMA Office as well as the Site office and can get the Printed forms for applying.

14. What is DMA?

DMA is a Direct Marketing Agency appointed by BGL for registration & allied activities of Domestic Piped Natural Gas consumers in its authorized GAs.

15. What is the fee for Registration?

Rs 5000/- to be paid by the customer through cheque/DD as Interest free Refundable Security Deposit.


Upfront payment of Rs 250/- to be paid by the customer through cheque/DD as non-refundable processing fee and the amount Rs 5000/- towards interest free refundable security deposit to be paid in 20 EMIs of Rs 250/- per month for 20 months in Bi-monthly billing (i.e. Rs 500/- per bill).


No security deposit to be paid. Non-refundable monthly rental charges of Rs 50/- per month to be paid by the customer in Bi-monthly billing (i.e. Rs 100/- per bill). (18% GST applicable over & above this cost)

It is to be emphasized that BGL or any of its authorized representative never accepts any payment through cash. The customer is requested not to pay cash in any circumstances. Further the customer is to be educated to obtain the receipts and preserves the same for any payment he/she has done to BGL or its authorized representative.

16. What all documents are required for registration?

Identity Proof (Any one of the following: Aadhar Card/PAN Card/ Passport/Voter Id Card/ Driving License/Ration Card) and Proof of ownership of the establishment (Copy of Sale Deed Agreement/Rent Agreement/Electricity bill/BSNL Telephone bill/Society Certificate etc.)

17. Is Piped Natural Gas, as a domestic fuel, better than LPG?

Yes, Domestic PNG is a safe, continues supply, economical, less cost of maintenance, no hassle for booking, storage space and underweight cylinders, payment as per the usage, environment friendly and convenient fuel.

No advance payment for consumption of gas, billing will be done once in two months based on consumption

18. Is PNG safer than LPG?

  • Flammable limit of Natural Gas (NG) is 5-15% with air whereas for LPG it is 2 to 10% with air.
  • Natural Gas is lighter than air. Therefore, in case of a leak, it just rises & disperses into air given adequate ventilation.
  • Auto Ignition Temperature of NG is 542˚C

19. What do you mean by Commercial PNG?

Requirement of Fuel for Commercial Units like hotels, restaurants, malls shopping complex etc. can be categorized for commercial PNG

20. Is it required to change the LPG appliance for switch over to PNG?

PNG works on a cooking appliance just like LPG does. It is not required to change the appliance, with minor modifications LPG appliance can be easily converted to PNG.

21. What are the guidelines to surrender LPG?

Customer may kindly take note of the provision of The Liquefied Petroleum Gas (Regulation of Supply and Distribution) order, 2000 as amended vide notification dated December 16,2013 which has mentioned of supply of LPG under Public Distribution System (PDS) i.e. subsidized to a PNG domestic consumer as ‘prohibited activity. However, with LPG control order letter dated 09th January 2014 you can retain one LPG connection and the Government oil companies shall provide the refill at the non-subsidized rate.

22. What are the directives for Emergency?

  • Turn off the valve available on gas line near PNG meter & regulator.
  • Open all the doors and windows of the area.
  • Immediately stop all the fire appliances.
  • Do not on/off any electrical appliances.
  • Cover the gas leakage point with a wet cloth.
  • Do not use open flame.
  • Keep away people from the leakage area.
  • Do not get panic in case of emergency & stay away from the emergency area.
  • Do not spread rumor in case of emergency.
  • Immediately inform to BGL regarding the emergency situation.